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| Supervisor Training --
Kansas City |
In today's business, the supervisor or team leader is the main
link between the organization's goals and the people who are responsible for the
daily activities that make those goals a reality.
Because of the necessity and integral role that this position
plays, it is obvious that good supervisors and team leaders are key to the
success of nay organization.
Many decisions required within this role every day affect
profits, productivity, service levels, as well as attitudes, and morale. With a
role and function of this magnitude, it would seem logical that the process of
becoming a supervisor and team leader would require years and years of training.
However, most supervisors and team leaders have had little or no
training in the required skills.
Almost universally, today's supervisory force is made up of men
and women who have been promoted from being a super worker to being a
supervisor.
The skills that make a super worker are mainly devotion,
motivation, hard worker, and following instructions. However, once they have
moved to a supervisor role, there are new skills needed, some business and goal
setting skills, and the ability to manage and supervise people, activities, and
results.
More often than not, at this new level, there are a lot of
missing pieces, knowledge, and skills.
| A Process That Delivers Results |
Supervisory Development is a process that makes supervisor and
team leadership development not only possible, but also eminently profitable.
Individually, each supervisor and team leader reflects the proficiency of a
specialized knowledge. Together, they form a powerful force that assures the
achievement of organizational goals through developing its people.
Return to Training Page |
| Critical Issues Covered in This
Process |
- The Roles and Functions of a Successful Supervisor or Team Leader
- Effective Organizational & Personal Goal Setting
- Developing Confidence
- Managing and Controlling Your Use of Time
- Understanding Human Needs
- Motivating Improved Performance
- creating an Environment for Growth
- The Art of Listening
- Taking corrective Action
- Delegation
- Decision Making
- Problem Solving
"Supervisory
development is a process that makes supervisor and team leadership development
not only possible, but also eminently profitable."
| Issues Covered in Customer Service
Training Process |
- Dynamic Teams
- Lowered the Costs of Doing Business
- Strengthened Individual
- Motivation to Perform
- Increased Revenues
- Increased Profitability
- Added Value to Processes
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